TVS Eurogrip Warranty Policy

For Two-wheeler, Three-wheeler & Ultra Light Truck Tyres Effective from 1st January 2022

This Policy is a “Mega Warranty Policy” Two-wheeler, Three-wheeler & Ultra Light Truck Tyres applicable from date of manufacture and covers both manufacturing and non-manufacturing defects. The warranty is applicable till the remaining pattern depth on tyre reaches 0.8 mm. The warranty would be considered on a pro-rata basis with the following terms & conditions:
1. Warranty Policy – applicable to tyres fitted as original fitment on vehicles, and for those purchased as replacement fitment
1.1 Warranty Period – Manufacturing defects

Product Category
Warranty Period
Motorcycle Tyres / Scooter Tyres / Moped Tyres
5 years from the date of manufacture or till remaining pattern depth reaches 0.8 mm in line with Tread Wear indicators (TWI), whichever is earlier.
Three Wheeler Tyres: 4.00-8 & 4.00-10
Ultra Light Truck : 4.50-10 & 5.00-10
E-Rickshaw Tyres: 3.75-12 & 90/90-12
5 years from the date of manufacture or till remaining pattern depth reaches 0.8 mm in line with Tread Wear indicators (TWI), whichever is earlier.
Tubes
3 years from the date of manufacture

1.2 Warranty Period – Non-manufacturing defects

Product Category
Warranty Period
Motorcycle Tyres / Scooter Tyres / Moped Tyres
3 years from the date of manufacture or up to 50 % tread wear whichever is earlier
Three Wheeler Tyres: 4.00-8 & 4.00-10
Ultra Light Truck : 4.50-10 & 5.00-10
E-Rickshaw Tyres: 3.75-12 & 90/90-12
1 year from the date of manufacture or up to 50% tread wear whichever is earlier

• This warranty shall be applicable only on product’s initial life and shall not be applicable for repaired or retreaded products.
• Tyres accepted under warranty shall be replaced with same or similar product, and difference in price will be adjusted on pro-rata basis, based on average tread wear.

1.3 Cost related to warranty adjustment / replacement 

Product Category
Warranty Period
Tyres up to 10% tread wear
Tyres will be replaced Free of Cost (FOC) – Only for manufacturing defects
Tubes
Tubes will be replaced Free of cost (FOC) – Only for manufacturing defects

2. Other General Terms & Conditions:
• All failures, including service abuse failures that makes tyre unserviceable – excluding intentional damage – are covered by this warranty
• Defects applicable under non-manufacturing category that makes the tyre unserviceable would be Run flat, Concussion, Rim digging, Scoring, non-repairable through cut, Sat on Rim, Fitment damage /LRD. No other reason would be considered.
• The decision on unserviceability is at the discretion of TSL. Unserviceability shall not include non-manufacturing defects such as one side wear, patchy wear, uneven wear, misalignment wear
• Tyres that can be made serviceable with minor repairs and puncture should not be presented under this warranty
• If defects/failure developed is linked to cut, and separation is showing signs of foreign matter i.e., dust etc. travelling from place of cut to the place of final failure, the tyre will not be considered under warranty
• A tyre that has failed due to failure of tube identified with a clear manufacturing defect, will be considered for adjustment on pro-rata basis, provided (i) tyre and tube both are presented together (ii) tube brand is same as company’s brand
• Customers shall present OE reference letter (Customer Name & Mobile number is mandatory) in case of OE fitted tyre and Invoice / bill copy / Warranty card for Aftermarket tyre (Customer Name & Mobile number is mandatory).
• Distributor / Dealer/ retailer can only facilitate the customer in warranty settlement process through warranty application. They cannot claim the tyre under warranty in their own name
• This warranty will not provide compensation for any direct or indirect losses, damage incurred on account of tyre failure.
• The company reserves all rights to change this policy at any point in time without any prior notice.
• The warranty provided herein is in lieu of any other warranties, expressed or implied, including without limitation, any warranty of merchantability or fitness of a particular purpose and is in lieu of any other obligation or liability of the company. Under no circumstances shall the company be liable for any incidental or consequential damages, or for any other loss, injury or expense of any kind, including loss of profits arising hereunder.
• This warranty policy supersedes all earlier policies circulated.

Jurisdiction: Any dispute arising out of the above policy shall be settled as per Indian law and the courts in Madurai shall have the exclusive jurisdiction.

Head – Technical Service

Head – Sales and Marketing